Privacy Policy

1. Introduction

Welcome to Crest & Crag Tanzania Safaris. We are committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request a quotation, or book a safari, Kilimanjaro climb, or other travel services with us.

We process personal information in accordance with applicable laws and regulations of Tanzania, including the Personal Data Protection Act, 2022 and applicable regulations.

2. Information We Collect

Depending on the services you request, we may collect the following information:

Personal Information

• Full name
• Email address
• Telephone or WhatsApp number
• Nationality
• Passport or identification details when required for bookings or permits
• Billing and payment information

Travel Information

• Safari or Kilimanjaro booking details
• Travel dates
• Accommodation preferences
• Dietary requirements
• Emergency contact information
• Special requests related to your trip

Website Information

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device and operating system
• Pages visited
• Website usage information
• Cookies and similar technologies where applicable

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and requests.
• Prepare quotations and travel itineraries.
• Process and confirm safari and mountain-climbing bookings.
• Arrange accommodation, transportation, park permits and other travel services.
• Communicate with you about your trip.
• Process payments and issue invoices or receipts.
• Provide customer support.
• Improve our website, services and customer experience.
• Comply with applicable legal and regulatory requirements.

We only collect and use information that is reasonably necessary for these purposes.

4. Sharing Your Information

Crest & Crag Tanzania Safaris does not sell or rent your personal information to third parties.

However, we may share relevant information with trusted service providers when it is necessary to arrange and provide your travel services. These may include:

• Hotels and lodges
• Transportation providers
• Local guides and mountain crew
• Airlines or other travel providers where necessary
• National park authorities and relevant government authorities
• Payment service providers
• Other suppliers involved in delivering your booked services

We only share information that is necessary for the relevant service, booking, or legal requirement.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

We limit access to personal information to people who need it to perform their responsibilities and provide services to our clients. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

• Provide the services you have requested.
• Complete and maintain booking records.
• Meet legal, accounting and regulatory requirements.
• Resolve disputes or enforce agreements.
• Maintain appropriate business records.

When information is no longer required, we will take reasonable steps to securely delete or anonymize it where appropriate.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Request information about how your personal data is being processed.
• Lodge a complaint concerning the handling of your personal information.

Tanzania's Personal Data Protection framework provides data subjects with rights concerning their personal information.

8. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and improve your online experience. You may manage or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

9. Third-Party Websites

Our website may contain links to third-party websites, such as booking platforms, payment services, social media platforms, or other travel-related websites. Crest & Crag Tanzania Safaris is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. International Data Transfers

Some service providers we use may process information outside Tanzania. Where personal information is transferred or processed outside Tanzania, we will take appropriate steps to ensure that such processing is carried out in accordance with applicable data protection requirements. Tanzania's data protection framework regulates cross-border transfers of personal data.

11. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate consent or authorization where required by law. If you believe that a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws. Any updated version will be published on this page with a revised Effective Date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: